services
Repair services
AEG equipment is commissioned and maintained by highly qualified professionals who are available to ensure uninterrupted operation up to 24 hours a day with a 4-hour standby time subject to agreement.
Our colleagues participate in annual manufacturer’s trainings to improve their specialised knowledge, and their extensive professional experience allows them to respond to any event in an adequate and timely manner.
Repair shop services:
- Commissioning
- Repair work within and beyond warranty period
- Support provided to operation within the framework of maintenance and repair services agreements
- 24/7 HOTLINE standby
- Remote monitoring
- Technical consultation over the phone
- Training, customer information services
- Repair services on site and in workshop
- Overhaul, refurbishing
- Inspection and replacement of batteries
- Comprehensive system testing, measurements, testing under load
- Dismantling and disposing of old equipment and systems in compliance with environmental requirements
- Repurposing outdated equipment and systems
- Measurements
Repair service training:
Once your equipment is installed, our colleagues will even train you if required in how to operate your power supply systems safely.
Training covers the following topics:
- Presentation of how uninterrupted equipment work
- Presentation of how the basic controls of the equipment operate
- Presentation of the display screen of the equipment, information on how to read the numbers displayed
- Training on how to operate the equipment, information on the different operating statuses, on how to switch between different operating statuses
- Information on basic troubleshooting processes, on how to interpret and confirm errors
- Answering possible questions
Maintenance services:
- Maintenance and repair services agreement tailored to the customer’s support and operation needs
- Monthly, quarterly or semi-annual maintenance
- Guaranteed arrival time to start on-site troubleshooting
- HOTLINE standby and remote monitoring system, as required
- Keeping spare parts in stock
- Regular technical communication, support and further training
- Consultation on possible system extension, firmware upgrade
- Ad-hoc maintenance
